Archive | October, 2012

Good customer service. FINALLY!!

11 Oct

With so many woes resulting from poor customer service in general from all areas of life, I am pleased to announce a positive experience today with a company called Cafe Press:   www.cafepress.com.  (I especially have THE WORST fast food luck in the entire world.  Sassycas can attest.)

Let me start by saying that I have ordered products from Cafe Press on a number of occasions and have historically been pleased with my purchases.  Today I received an order and there were some issues with the 2 t-shirts received.  I called and spoke with two different customer service reps and both were polite, kind, and helpful.  (Nowadays, that’s nearly extinct.)  After running a wash trial to see if it corrected the problem, alas, it did not.  Instead of making this an unpleasant experience, both ladies went out of their way to be helpful and apologetic.  Greatly appreciated!  I never had to get upset, or argue my case.  I simply explained exactly what I observed and they offered to replace the sub-par quality printing I received and replace both shirts with which I am unsatisfied.  Again, greatly appreciated.  Kudos to Cafe Press as well as to Crystal and Wanda.  I will definitely continue to shop with this company and will gladly recommend to others.

~ Chica Pants

Graco Turbo High-back Booster

5 Oct

I am more educated on the subject of children’s car seats than your average consumer.  (I was even a NHTSA/AAA certified child restraint/car seat installation technician.)  I worked for more than a decade for 2 of the largest children’s furnishing companies in the USA.  So, when I recently realized my 3-year old had outgrown (by weight) his convertible car seat in my husband’s vehicle, (not an all-in-one, strictly a convertible) it was time for a quick run to Target.  I wanted to get a basic high-back belt positioning booster seat.  Graco is such a dependable brand and I felt safe choosing another Graco to keep my son safe in the event of a crash.  I purchased a lower price point seat, at Target, and am very happy with my purchase.  For $49 I purchased this Graco Turbo High-back Booster (fashion option = Keller.)  My little guy has been so cute since I installed his new seat.  He is so proud to be sitting in a “big boy seat” and keeps saying “Thank you Mommy for my new car seat.  I love it.” …just melts my heart.  And knowing he is safe and comfortable is beyond fabulous.  GRACO, way to keep batting them out of the park!  And thank you for keeping our Cherished Cargo #1 first and foremost.

~Chica Pants