Tag Archives: screen printing

Good customer service. FINALLY!!

11 Oct

With so many woes resulting from poor customer service in general from all areas of life, I am pleased to announce a positive experience today with a company called Cafe Press:   www.cafepress.com.  (I especially have THE WORST fast food luck in the entire world.  Sassycas can attest.)

Let me start by saying that I have ordered products from Cafe Press on a number of occasions and have historically been pleased with my purchases.  Today I received an order and there were some issues with the 2 t-shirts received.  I called and spoke with two different customer service reps and both were polite, kind, and helpful.  (Nowadays, that’s nearly extinct.)  After running a wash trial to see if it corrected the problem, alas, it did not.  Instead of making this an unpleasant experience, both ladies went out of their way to be helpful and apologetic.  Greatly appreciated!  I never had to get upset, or argue my case.  I simply explained exactly what I observed and they offered to replace the sub-par quality printing I received and replace both shirts with which I am unsatisfied.  Again, greatly appreciated.  Kudos to Cafe Press as well as to Crystal and Wanda.  I will definitely continue to shop with this company and will gladly recommend to others.

~ Chica Pants